Refund policy
Last updated: October 14, 2026
This policy explains how to contact Taahi Foods about cancelling an order, returning an item, reporting a problem, requesting an exchange, or asking for a refund. It does not limit any rights you have under applicable consumer protection laws.
Return eligibility
Return eligibility depends on the item and the reason for the request. Where a return is accepted, the item should be unused, unopened, undamaged, and in its original packaging, with seals, labels, or tags intact where applicable. Please follow any item-specific return instructions provided with the product or at the time of purchase.
Some items may not be eligible for a change-of-mind return, including items that are perishable, opened, or have a broken seal, where this is disclosed on the product listing or at the time of purchase. These restrictions do not remove any rights or remedies that apply if an item is defective, damaged, incorrect, not as described, or otherwise does not comply with applicable law.
How to request a cancellation or return
Contact us before sending an item back. Tell us your order number and why you are contacting us. We will explain whether the request can be accepted and provide return instructions if applicable. Do not send an item to us before receiving those instructions.
If you want to cancel an order, contact us as soon as possible. We may be unable to cancel an order once it has entered preparation or dispatch. This does not affect cancellation or other rights available under applicable law.
For an accepted change-of-mind return, you are responsible for return shipping costs unless we state otherwise or applicable law requires otherwise. If your item is defective, damaged, incorrect, or not as described, contact us so we can review the issue and explain the available resolution.
Damaged, defective, or incorrect items
Please check your order when it arrives. If an item is damaged, defective, incorrect, or not as described, contact us as soon as possible at taahigrocery@gmail.com. Include your order number and a description of the issue. Photos of the item and its packaging can help us review the request.
If you believe a food item may be unsafe or spoiled, do not consume it. Keep the item and its packaging where practical until we respond, so we can review the issue.
Exchanges
Contact us before sending an item back to ask whether an exchange is available. Exchange options depend on the item, its availability, and the reason for the request. Any rights you have under applicable law remain unaffected.
Refunds
If a return is approved, we will notify you after receiving and inspecting the item, where an inspection is appropriate. If approved, the refund will be issued to the original payment method unless we tell you otherwise or applicable law requires otherwise. Your bank or payment provider may take additional time to process and post the refund.
If you have not received an approved refund after a reasonable processing period, contact us at taahigrocery@gmail.com with your order details.
Nothing in this policy limits rights or remedies available under applicable consumer protection laws, including rights that may apply when goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact us
To request a cancellation, ask about a return or exchange, or report a damaged, defective, or incorrect item, contact Taahi Foods:
- Email: taahigrocery@gmail.com
- Phone: +91 999 266 2882
- Address: 430/26, Jawahar Nagar, Near PNB, Rohtak, Haryana 124001, India