Legal

Privacy policy

Last updated: 14 October 2026

Taahi Foods ("we", "us" or "our") respects your privacy. This policy explains what information we collect when you visit our website, place an order or contact us, how we use it, and the choices you have. Please read it before using the website.

Information we collect

Depending on how you use the website, we may collect:

  • Contact and delivery information: your name, email address, phone number, billing address and delivery address.
  • Order information: the products you view or buy, your order history, and details of cancellations, returns or exchanges.
  • Payment information: the payment method, payment status and transaction details needed to process an order. Online payments are processed by Razorpay, which collects the payment details you enter to complete the transaction. We receive the payment confirmation and transaction details we need to manage your order. Please read Razorpay's privacy policy to see how it handles payment information.
  • Account information: sign-in details and preferences, if you create an account.
  • Messages: what you write when you contact us or ask for help.
  • Website and device information: your browser and device, IP address, pages visited and activity on the website. Cookies and similar tools may be used to collect this.

You can choose not to give some information, but we may then be unable to accept or deliver an order, create an account or answer your request.

How we collect it

We collect information you give us directly, for example when you place an order, fill in a form or contact us. Some technical and usage information is collected automatically as you browse. We may also receive information from companies that help us take payments, deliver orders, host the website and give customer support.

How we use it

We use information only as needed to:

  • run the website and give you the services you ask for;
  • process and deliver orders, take payments, and handle cancellations, returns, exchanges and refunds;
  • contact you about your order, account, delivery or support request;
  • keep the website secure, prevent fraud and misuse, and fix technical problems;
  • understand how the website is used and improve it;
  • send you offers and launch news if the law allows it. You can unsubscribe from these emails at any time using the link in the email; and
  • meet legal requirements, answer lawful requests, settle disputes and protect our rights.

Cookies

The website may use cookies and similar tools to keep it working, remember your cart and preferences, and understand how many people visit. You can block or manage cookies in your browser settings. Some features, such as the cart and checkout, may not work if cookies are turned off.

Who we share it with

We do not sell your personal information. We share the information needed with the companies that help us run the website and complete your order: payment processors such as Razorpay, delivery services, website hosting providers (Shopify) and customer support tools. They may use it only to do their work for us, under the rules that apply to them.

We may also disclose information if you ask us to, if the law requires it, to deal with fraud or security issues, or as part of a sale or transfer of our business.

Links to other websites

The website may link to sites we do not run. We do not control their privacy practices, so please read their privacy information before you give them your details.

Children

The website is meant for adults. We do not knowingly collect personal information from children. If you are a parent or guardian and think a child has given us information, contact us and we will delete it.

Security and how long we keep information

We use reasonable measures to protect the information we hold. No online service can be guaranteed completely secure.

We keep information for as long as we reasonably need it to fulfil orders, run our services, keep business and tax records, settle disputes and meet legal requirements. How long depends on the type of information and why we collected it. Email sign-ups are kept until you unsubscribe.

Your choices and rights

Depending on the law where you live, you can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it for a purpose. Under India's Digital Personal Data Protection Act, 2023 you can also withdraw a consent you gave us and make a complaint about how your data is handled. To make a request, contact us using the details below. We may ask you to confirm who you are first, and we will reply as the law requires.

You can stop promotional emails at any time with the unsubscribe link. We may still send messages we need to send to fulfil an order or answer a request.

Changes to this policy

We may update this policy when our practices or the law change. We will post the latest version on this page and change the date at the top.

Contact us

For questions about this policy, to make a privacy request or to make a complaint, contact:

  • Taahi Foods
  • Email: taahigrocery@gmail.com
  • Phone: +91 999 266 2882
  • Address: 430/26, Jawahar Nagar, Near PNB, Rohtak, Haryana 124001, India