Terms and conditions

Last updated: 14 October 2026

Welcome to Taahi Foods. These Terms and Conditions (the "Terms") apply when you visit or use our website, place an order, or use any service we make available through it. "Taahi Foods", "we", "us" and "our" mean Taahi Foods. "You" means the person using the website or placing an order.

By using the website or placing an order, you agree to these Terms and to our Privacy policy published on the website. If you do not agree, please do not use the website. Nothing in these Terms takes away rights that cannot legally be waived, including rights under consumer protection law.

1. Who may use the website

You must be legally able to enter into a contract to place an order. If you are below the age needed to place an order where you live, you may use the website only with the involvement and permission of a parent or legal guardian, who is responsible for your use.

You agree to give accurate and up-to-date information when you place an order or contact us. If you create an account, keep your sign-in details secure and tell us promptly if you think someone else has used your account. You may not sell or transfer your account to another person.

2. Products and product information

We try to describe and show our products accurately. Product images are illustrative, and the pack may look slightly different because of screen settings, packaging updates or other changes. Please read the product description and any storage, ingredient, allergen or use information on the product page and the pack before you buy or use a product.

Product availability, descriptions and prices may change. A change will not alter an order we have already accepted, except where a correction or cancellation is allowed by law, including where a listing had a material error. We may limit quantities or stop offering a product.

3. Orders and acceptance

Placing an order is your offer to buy the listed products at the price and on the terms shown at checkout. An automatic order receipt confirms that we received your request. It does not by itself mean that we have accepted the order. We accept an order when we confirm it or begin to fulfil it, subject to the law.

We may decline or cancel an order if a product is unavailable, the listing or price has a material error, payment is not completed or authorised, delivery cannot be arranged, or we reasonably suspect fraud or misuse. If we cancel an order after receiving payment, we will arrange a refund of the amount paid for that order, as set out in our Refund and cancellation policy. We will contact you using the details given with your order.

Please check your order and delivery details before you place it. If you need to change or cancel an order, contact us as soon as possible at taahigrocery@gmail.com. We will try to help, but a change may not be possible once an order has entered preparation or dispatch. This does not limit any right given by law or by our Refund and cancellation policy.

Orders are for personal or household use unless we have agreed otherwise in writing. Do not place orders for unlawful resale or any other unlawful purpose.

4. Prices and payment

The price, applicable taxes, delivery charges and any other charges you must pay are shown at checkout before you place your order. The price shown for an accepted order applies to that order. Promotions may have extra terms, which are shown with the promotion.

Online payments are processed by Razorpay. When you pay, you confirm that you are allowed to use the payment method you chose, and you authorise payment of the amount shown at checkout. We may not accept or fulfil your order until payment is confirmed. Payment processing is also subject to Razorpay's terms and privacy practices.

5. Delivery

Delivery areas, charges and estimated delivery times are shown on the website or at checkout. Delivery dates and times are estimates unless we expressly confirm a guaranteed time. Please give a complete and correct delivery address and a phone number where you can be reached.

If a delivery is late, cannot be completed, or an item is missing or damaged, contact us promptly at taahigrocery@gmail.com or on +91 999 266 2882. We will look into it and work with you to fix it in line with our Refund and cancellation policy and the law. We are not responsible for delay caused by events outside our reasonable control, but this does not remove any consumer right that applies.

6. Cancellations, returns and refunds

Order cancellations, returns, replacements and refunds are handled under our Refund and cancellation policy published on the website, which should be read together with these Terms. Any limits or time periods in that policy apply only as far as the law allows. If the policy and these Terms conflict, the law applies.

7. Acceptable use

Use the website only for lawful purposes. You must not:

• interfere with the website, its security or another person's use of it;
• introduce viruses, malicious code or other harmful material;
• try to get unauthorised access to accounts, systems or data;
• use the website to send spam, mislead others, pretend to be someone else or violate another person's rights; or
• copy, scrape or commercially use website content or services without our written permission.

We may restrict or suspend access where this is reasonably needed to protect the website, our customers or our business, or where these Terms or the law have been broken. We will act in line with the law.

8. Website content and intellectual property

The text, photographs, graphics, logos and other content on the website belong to Taahi Foods or to the person who has allowed us to use them, and are protected by intellectual property law. You may view and use the website for personal, non-commercial shopping. You must not copy or commercially use its content without permission, except where the law allows it.

9. Reviews and feedback

If you send a review, suggestion or other feedback, you confirm that it is true to the best of your knowledge, that a product review comes from your own experience, and that it does not violate another person's rights or the law. You allow us to display, copy and use that material to run and promote our products and services, without payment, while following the law. Do not include confidential, personal, abusive, misleading or unlawful material. We may remove content where this is reasonably needed or required by law.

10. Privacy

Our Privacy policy published on the website explains how we handle personal information connected with the website and your orders. By using the website, you confirm that you have had the chance to read it.

11. Service availability and liability

We aim to keep the website available and the information correct, but the website may sometimes be unavailable or contain errors. We will take reasonable steps to correct material errors when we learn of them.

As far as the law allows, Taahi Foods is not responsible for loss that could not reasonably have been foreseen, or for loss caused by events outside our reasonable control. Nothing in these Terms excludes or limits any liability, remedy or consumer right that cannot legally be excluded or limited. These Terms do not change any product guarantee or remedy that the law gives you.

12. Events outside our control

We are not responsible for a delay or failure caused by events outside our reasonable control, such as severe weather, natural disasters, transport disruption, government action or a break in essential services. We will take reasonable steps to limit the effect and will contact you if an order is materially affected. Any refund or other consumer remedy required by law stays available.

13. Governing law and consumer complaints

These Terms are governed by the laws of India. Any dispute will be handled by the courts or consumer dispute bodies that have jurisdiction under the law. Nothing in these Terms stops you from using a consumer forum or any other remedy available to you under the law.

For questions or complaints about an order or these Terms, contact us using the details below. We will review and answer complaints within the time the law requires.

14. Changes to these Terms

We may update these Terms by posting a new version on this page and changing the "Last updated" date. Changes apply from the date stated in the new Terms and do not change an order we have already accepted. Where required, we will give notice of material changes. If you keep using the website after an update, the new Terms apply to your later use.

15. Contact us

• Taahi Foods
• Email: taahigrocery@gmail.com
• Phone: +91 999 266 2882
• Address: 430/26, Jawahar Nagar, Near PNB, Rohtak, Haryana 124001, India